Shipping Policy

Shipping Policy

Effective Date: 8/20/24

Welcome to WhitenWave! We are committed to providing you with timely and reliable shipping for your orders. Please review our Shipping Policy below to understand how we handle shipping and delivery.

1. Shipping Locations

We currently offer shipping to addresses within [insert countries or regions you ship to]. If you are located outside these regions and wish to inquire about shipping options, please contact us at whitenwave@gmail.com.

2. Processing Time

  • Order Processing: Orders are typically processed within [1-2] business days of receipt. Processing time may vary during peak periods or holidays.
  • Order Confirmation: Once your order has been processed, you will receive a confirmation email with tracking information.

3. Shipping Methods and Delivery Times

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time is [3-7] business days from the date of shipment.
  • Expedited Shipping: Estimated delivery time is [1-3] business days from the date of shipment.
  • Overnight Shipping: Estimated delivery time is [1] business day from the date of shipment.

Delivery times are estimates and may vary depending on your location and other factors, including weather conditions and carrier delays.

4. Shipping Costs

Shipping costs are calculated based on the weight, dimensions of your package, and the shipping method selected at checkout. You will see the shipping charges applied to your order during the checkout process.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

6. Delivery Issues

If you experience any issues with your delivery, such as a delayed or lost package, please contact us at whitenwave@gmail.com. We will assist you in resolving the issue and work with the carrier to locate your package.

7. Address Changes

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us as soon as possible. Address changes may not be possible once an order has been processed or shipped.

8. International Orders

For international orders, you are responsible for any customs duties, taxes, or fees that may be incurred upon delivery. These charges are determined by your local customs authorities and are not included in the shipping costs.

9. Shipping Restrictions

Certain products may be subject to shipping restrictions or may not be available for delivery to certain locations. If any restrictions apply to your order, we will contact you to discuss alternative options.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on our website, and the updated policy will apply to all orders placed after the effective date of the change.

11. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us at:

Email: whitenwave@gmail.com

Thank you for choosing WhitenWave. We appreciate your business and are dedicated to delivering your orders promptly and efficiently.