Refund Policy

Refund Policy

Effective Date: 8/20/2024

Thank you for shopping with WhitenWave. We strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, please review our Refund Policy below.

1. Eligibility for Refunds

To be eligible for a refund, please ensure the following:

  • Request Timeframe: Refund requests must be made within [30] days of the purchase date.
  • Condition of Products: Products must be returned in their original condition, including packaging and any included accessories or documentation. For digital products or services, a refund request must be made within [7] days of purchase and only if you have not fully accessed or used the product or service.

2. Non-Refundable Items

The following items are not eligible for a refund:

  • Customized or Personalized Items: Products that have been customized or personalized to your specifications.
  • Downloadable Digital Products: Once a digital product has been downloaded or accessed, it is non-refundable.
  • Services: If you have accessed or utilized a service, it is generally non-refundable, unless otherwise specified.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at whitenwave@gmail.com with your order number, the reason for the refund request, and any relevant details or documentation.
  2. Return Instructions: If applicable, we will provide you with return instructions and a return authorization number (RAN). Please do not return any items without this authorization.

4. Processing Refunds

  • Product Refunds: Once we receive your returned product and confirm its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [5-7] business days for the refund to appear in your account.
  • Digital Product or Service Refunds: If your request meets our criteria, we will process the refund to the original payment method or offer a store credit if preferred.

5. Shipping Costs

  • Return Shipping: For physical products, you are responsible for return shipping costs unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your returned item reaches us safely.
  • Original Shipping Fees: Original shipping fees are non-refundable.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please request a refund for the original item and place a new order for the desired product.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website, and the updated policy will apply to all purchases made after the effective date of the change.

8. Contact Us

If you have any questions or need assistance with your refund request, please contact us at:

Email: whitenwave@gmail.com

Address: [Insert Physical Address, if applicable]

Thank you for shopping with WhitenWave. We appreciate your business and look forward to serving you.